This program can streamline your project’s development process from conceptualization to execution. Jira is a collaboration tool that helps its users manage tasks, prioritize projects, and meet deadlines. Trello is a great tool to organize, plan, and share information with all of your team, as it makes your projects easier to track and manage. This program uses cards, lists, and Kanban boards to track every task. Trello is a product management tool that lets you track the working progress of all your employees in one software. For more project management software options, use our Product Selection Tool to get a list of recommended vendors that meet your requirements. If you’re looking for a project management software for your business, then Trello or Jira might be right for you. These tools will allow you to manage plans remotely and coordinate with your employees online. Today, hundreds of applications bridge the gap between employees and their businesses. It will change the formatting of the links in the card, so they are the same as any other attached links (just like how non-Business Class users would see the links on the card when the Power-Up is enabled).Coordination and teamwork are key to every successful enterprise. You can disable the Power-Up for the board by opening the Power-Ups menu and selecting the Disable button.ĭisabling the Power-Up will not cause any data loss. Open the Power-Ups menu on the right side of the board.To disable the authorization with your Zendesk account To remove a view, scroll down to the view in the attachments section and click Remove. To remove a ticket, click the Remove link at the top of the Zendesk Tickets section on the card back, then choose the ticket to remove from the card. Below that information is a link to open the view in Zendesk. To do that, click the Zendesk button, then select Attach a view and pick one of the available options.Īttached view will show you the type of view, number of tickets, the updated/created date of the view, and a list with related ticket previews. The preview shows the following information from the Zendesk ticket:Īnother option is to attach views to your cards, which will show you high-level stats and ticket summaries. The Zendesk Power-Up also provides a button on the back of the card, which you can use to look up tickets in Zendesk if you do not have the URL handy.Īttached tickets will show in the Attachments section. You can also use the Attach a link box via the Attachment button. Perhaps the easiest way to attach a Zendesk ticket to a Trello card is to simply copy the Zendesk ticket URL, open the card in Trello, and Cmd/Ctrl+V to paste the URL as an attachment on the card. To change the subdomain after initial setup, use the settings menu for the Zendesk Power-Up in the board Power-Ups sidebar.Members of the board who are not also members of the Business Class team will simply see the Zendesk URLs as basic attachments on the card.Only members of the Business Class team will be able to access the Power-Ups and link their account.Only one Zendesk subdomain is supported per Business Class team.Each member who has access to Zendesk will need to link their account to Trello individually.Log in using your Zendesk username and password.In the popup window, enter your Zendesk subdomain.Click the Link your Zendesk account button.Select Attach a ticket or Attach a view as needed.Click the Zendesk button in the Power-Ups section on the back of the card.To authenticate a Zendesk account in Trello Once the Power-Up is enabled for the board, each user needs to authenticate their Zendesk account from within Trello. If you don't see the Zendesk Power-Up, you may need to upgrade to the latest version of Business Class, or you may need to associate the board with your team. Click the Enable button next to the Zendesk Power-Up.Open the Board menu on the right side of the page. Once you meet the integration requirements, you can enable the Power-Up. To set up the integration, you must be on the Trello Business Class plan or above. Attach views to see high-level stats and summaries without jumping back and forth between tools. Attach tickets to see quick summaries relevant to a card. This Power-Up allows you to attach Zendesk tickets and views to Trello cards. Setting up Zendesk Power-Up Functionality Overview This article covers the following topics: The Zendesk Power-Up allows Trello users to attach tickets and ticket views inside Trello cards.
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